Return Policy

RETURN & EXCHANGE POLICY

Returns or Exchanges for Online Store (E-Shop) Purchases/Order

You have the right to return or exchange any product that has not been custom-made, within 14 calendar days from the date of receipt.

Returns or exchanges are not accepted for items that have been custom-made or personalized according to the customer's specifications, in accordance with applicable distance selling regulations.

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Step 1 – Complete the Return/Exchange Form

Fill in the enclosed returns and exchanges form provided with your order, indicating the item(s) you wish to return, along with the reason for return or the new size/product for exchange.

Please indicating the item(s) you wish to return, along with the reason for return or the new size/product for exchange.

Under EU consumer protection law, you have the right to withdraw from your purchase within 14 days without giving any reason.

If you wish, you may provide a reason — your feedback helps us improve. 

If you did not receive the form with your order, you can download it here or contact us via phone at (+357) 77777280 or via email: marketing@enoikodimiourgies.com

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Step 2 – Product Packaging

Place the item(s) in their original packaging along with the completed return form.

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Step 3 – Labeling the Return

Attach the return label to the outside of the package and clearly include our contact details.

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Step 4 – Shipping the Return

You may return the parcel:

• To a physical En Oiko Dimiourgies store (Limassol, Nicosia, Paphos) with the purchase receipt (either printed or digital).

• Via postal service or the same courier used for the original shipment.

• Through any courier of your choice, at your own responsibility, to the following address:

EN OIKO DIMIOURGIES

Pyrga 3, Timiou Prodromou, 4004 Mesa Geitonia, Limassol – Cyprus

Tel: (+357) 25580869

Note:

Return shipping costs are borne by the customer, unless the item is defective or was incorrectly sent by our company.

The customer is responsible for the product until it reaches our premises.

 We strongly recommend using a trackable service.

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Refunds – Processing

Refunds are issued within 14 days of receiving and inspecting the returned item(s), using the same payment method as the original transaction.

If you prefer a store credit voucher for future use, this can be arranged by request and will be sent via email.

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Exchanges

To exchange an item:

• Follow the return process for the original product.
• Then, you may:

1. Place a new order through the e-shop
2. Contact us for assistance with the exchange process
3. Visit a physical En Oiko Dimiourgies store for an immediate in-store exchange

Please review the return terms before proceeding.

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Order Cancellation

You may cancel your order before it is dispatched, on the same day, by calling (+357) 25580869 or emailing marketing@enoikodimiourgies.com

Please have your order details ready.

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Refunds

Refunds are processed to the original payment method within 14 days of receiving and inspecting the returned items.

Alternatively, you may choose to receive a voucher for future purchases.

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Return Terms

Returned products must be in their original condition, unused, with original packaging and labels intact.

Returns or exchanges are not accepted for:

• Gift cards

• Bedding or linens that have been opened (e.g. sheets, pillows)

• Personalized or custom-made products

• Clearance items

Returns apply only to purchases made through the e-shop.

A proof of purchase is required for any return.

Exchange value is based on the current price of the new item at the time of exchange.

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In-Store Return Policy

At our physical stores:

• We offer exchanges or store credit vouchers for future purchases.

• A proof of purchase is required for any exchange.

• Refunds are not issued in-store.

• No changes are allowed for custom-made or personalized items.

• No exchanges or returns for clearance items.

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Thank you for choosing EN OIKO DIMIOURGIES.

We appreciate your trust and support.

Your satisfaction is our priority.